Frequently Asked Questions

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At this time we do not and we only ship to the lower 48 states of the USA. Customs can become tricky when shipping paints and chemicals. We recommend using a third party shipping service. Thank you!

Yes, we do offer dealer pricing and custom retail packages. Please inquire for more information.

Yes, we provide tracking information for all orders. You will receive an email with your tracking number once your order has shipped.

This is a great question! 

To start, our paint is acrylic urethane, so you get the ease and workability of acrylic with the superior durability and temperature resistance of urethane!

Most acrylic paint manufacturers only test their products for use with humans and thus certify them "non-toxic" based on this criteria. All paints must contain a biocide to preserve the product and prevent exposure to mold or bacteria. Some commercial biocides used in craft or hobby paint are especially dangerous to aquatic life as they are by definition "poison". We use only natural biocides as you would find in many pond and aquarium water treatments. 

Also, our paints are developed to be used underwater and in high temperature extremes, which regular acrylic paints are not.

No, we do not. We only sell the materials to do so and find more achievement in providing our clients the tools and knowledge than actually building something for them.  

Our company policy prohibits us from offering any advice related to animal-specific care. However, all of our products are non-toxic and animal friendly (when used as directed), so it boils down to preference and budget. If you have any themed habitat questions or process specific questions we would be happy to help!

Another great question! Keeping our environment clean is just as important as our animals health. Please only dispose of cured or dried chemicals in household trash. If you have a little residual material left over you can mix both parts together and discard the whole container once cured. Please never dispose of any chemicals directly into the environment! While our products are all animal-safe and tested, those tests were done on cured, properly mixed materials. Raw materials may pose environmental hazards (such as part A of our TERRAPOXY™.) 

If you are unable to dispose of only cured materials, please take the used containers to the nearest waste disposal facility.

TERRACRYLIC™ and associated containers may simply be discarded in household trash.

Yes, we accept returns on non-perishable, items such as our roller heads and faux plants, but only if they are not used. We don't typically accept returns for paint or epoxies. However, if there is a quality issue with the product we will always make an exception.

We have tried to create our product listings so they would have all of the information needed, including material coverage. If we missed some information or you can't find exactly whet you need to know, just give us a shout!

Absolutely! If you place more than one order, we will automatically combine and refund any additional shipping charges, assuming the first order hasn't shipped. We also try to be fair with our shipping pricing and stay up to date with current shipping rates. 

Most orders are processed within 5-7 business days from the date of payment. Many of our products are made to order to provide our customers with fresh products and to avoid stale inventory. 

We will not replace the silicone or rubber part alone. We always include the resin core with each roller head to ensure the shape stays true and is set up properly.